Refund policy

Return and Refund Policy

Last updated: October 15, 2026

We want you to feel confident ordering from ProteinRx. This Return and Refund Policy explains when products may be returned, how to report order problems, and how approved refunds are processed.

30-Day Return Period

You may request a return within 30 days after your order is delivered.

Because ProteinRx sells a food product, returned products must be:

Unopened and unused.
In their original packaging.
Sealed with the original product seal intact.
In the same condition in which they were received.
Accompanied by the receipt, order number, or other proof of purchase.

Products that have been opened or have a broken safety seal generally cannot be returned or restocked for food-safety reasons. If you experience a quality concern after opening the product, please contact us. We will evaluate the circumstances and work with you toward an appropriate resolution.

Starting a Return

To request a return, email info@getproteinrx.com within 30 days after delivery. Please include:

Your name.
Your order number.
The product you wish to return.
The reason for the return.
Photographs, when relevant.

If your return is approved, we will provide return instructions and confirm whether a return shipping label will be issued.

Approved returns may be directed to:

Protein Rx LLC
774 E 2100 S #458
Salt Lake City, UT 84106
United States

Do not send a product to this address until your return has been approved. Products mailed without prior authorization may not be accepted or eligible for a refund.

Questions about a return may be directed to:

Email: info@getproteinrx.com
Phone: +1 (402) 834-1630

Return Shipping Costs

If a return is required because we sent the wrong product or the product arrived damaged, defective, contaminated, or otherwise materially different from what was ordered, ProteinRx will provide a prepaid return label when a physical return is necessary.

For an eligible return based on a change of mind or another reason not caused by ProteinRx, the customer is responsible for return shipping costs. Original shipping charges are not refundable unless the return resulted from our error or applicable law requires otherwise.

We recommend using a trackable shipping service for customer-paid returns. ProteinRx is not responsible for a return shipment that is lost or damaged before reaching us.

Damaged, Defective, Incorrect, or Missing Products

Please inspect your order promptly after delivery.

Contact info@getproteinrx.com as soon as possible if:

Your package or product arrived damaged.
The product seal was broken or compromised upon arrival.
You received the wrong product.
An item was missing from the shipment.
You believe the product is defective or has a quality or safety issue.

Please include your order number and clear photographs of the shipping package, product, lot information, and damage or issue when applicable. Keep the product and all packaging until we tell you whether they are needed for evaluation or return.

We may provide a replacement, refund, store credit, or another appropriate resolution after reviewing the circumstances. Nothing in this policy limits any rights you may have under applicable law.

Opened Products and Food-Safety Restrictions

For health and food-safety reasons, we generally cannot accept the physical return of an opened food product or a product with a broken safety seal.

However, we still want to hear from you if:

The product arrived with a compromised seal.
The product appears damaged, spoiled, contaminated, or materially defective.
You experience an unexpected quality issue.
The product received does not match your order.

Please do not consume a product if you reasonably believe it may be damaged, contaminated, or unsafe. Contact us promptly so we can review the issue.

A request involving an opened product does not automatically qualify for a refund, but we will evaluate legitimate quality and safety concerns individually.

Non-Returnable Items

The following generally cannot be returned:

Products that have been opened, used, or unsealed after delivery, except where there is a verified defect, damage, or quality concern.
Products without their original packaging or identifying lot information.
Products purchased from an unauthorized third-party seller.
Gift cards, except where required by law.
Items identified as final sale before purchase.
Promotional samples or complimentary products.
Products for which the return period has expired.

Please contact us before purchasing if you have questions about whether a particular item is returnable.

Purchases From Other Retailers

This policy applies only to products purchased directly from getproteinrx.com.

If you purchased ProteinRx from Amazon, a grocery store, another website, or another authorized retailer, please contact the original seller and follow that seller’s return process. We may still request product information to investigate a quality or safety concern.

Exchanges

We do not currently process direct product exchanges.

If you would like a different eligible product, request a return for the original product. After the return is approved, you may place a separate order for the replacement product.

If we shipped an incorrect or defective product, contact us before placing another order so we can determine the fastest resolution.

Order Changes and Cancellations

We process orders promptly. If you need to change or cancel an order, contact us at info@getproteinrx.com as soon as possible.

We cannot guarantee that an order can be changed or canceled after it has entered fulfillment or been shipped. If the order has already shipped, the applicable return terms will apply.

Refused, Undeliverable, and Unclaimed Shipments

If an order is returned to us because it was refused, unclaimed, or addressed incorrectly using information supplied by the customer, we may deduct the original shipping costs, return shipping costs, and other carrier charges from the refund where permitted by law.

Please verify your shipping address carefully before placing an order. Contact us immediately if you discover an address error.

Refunds

We will notify you after we receive and inspect an approved return or complete our review of a reported order problem.

If a refund is approved:

The refund will ordinarily be issued to the original payment method.
We generally initiate the refund within 10 business days after approval.
Original shipping charges are refunded only when stated in this policy or required by law.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we confirmed that your refund was approved, contact us at info@getproteinrx.com or +1 (402) 834-1630.

If the original payment method is no longer available, contact us. Alternative refund methods are offered only at our discretion and where permitted by law.

European Union and European Economic Area Customers

If we sell and ship merchandise to consumers in the European Union or European Economic Area, qualifying consumers generally have the right to withdraw from an eligible distance purchase within 14 days after receiving the goods, without providing a reason.

To exercise this right, contact info@getproteinrx.com before the withdrawal period expires.

Products must be returned in substantially the condition in which they were received. The right of withdrawal may not apply to goods that are not suitable for return for health-protection or hygiene reasons when the goods were sealed and the seal was broken after delivery. Other statutory exceptions may also apply.

Unless applicable law or this policy requires otherwise, the customer is responsible for the direct cost of returning an order under the statutory withdrawal right.

This section does not limit any mandatory consumer rights that apply in your country.

Contact Information

For questions about returns, refunds, damaged shipments, or product quality, contact: