Shipping policy

Shipping policy

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All orders are processed within 0 to 25 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer $14 flat rate shipping to the USA only. 

Local delivery

Free local delivery is available for orders over $100 within 20mi of the zip code 84105. Pickups can be arranged by emailing info@fuelandfortitude.co

Deliveries are made from 8:00am to 10:00pm Monday - Sunday. We will contact you via text message with the phone number you provided at checkout to notify you when the product will be delivered.

In-store pickup

You can skip the shipping fees with free local pickup at a location near Liberty Park in the zip code 84105. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 0 to 30 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 8:00am to 10:00pm Monday-Sunday. Please have your order confirmation email with you when you come.

International Shipping

We DO NOT offer international shipping.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Fuel and Fortitude, LLC is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at info@fuelandfortitude.co with your name and order number, and we will look into it for you.

Shipping to P.O. boxes: Likely won’t do it. If you enter a P.O box as a shipping address, don’t expect your order to be shipped; it will likely get refunded.

Refunds, returns, and exchanges

For returns, see the Fuel and Fortitude return policy.

We accept returns up to 30 days after delivery, if the item is unused, the container is unopened, and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@fuelandfortitude.co with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@fuelandfortitude.co.