Shipping policy

Shipping Policy

Last updated: October 15, 2026

This Shipping Policy applies to orders placed directly through getproteinrx.com.

Order Processing

In-stock orders are ordinarily processed within 1–3 business days after payment is authorized. Business days are Monday through Friday, excluding federal holidays.

Processing time is the time required to prepare an order for shipment. It does not include carrier transit time.

Processing may take longer during:

  • Product launches and restocks.

  • Sales and promotional events.

  • Periods of unusually high order volume.

  • Holidays.

  • Severe weather or service disruptions.

  • Inventory reviews or address verification.

  • Other circumstances outside our reasonable control.

If a material delay affects your order, we will attempt to notify you using the email address provided at checkout.

Preorders and Backorders

Products identified as preorders or backorders are not subject to our ordinary 1–3-business-day processing estimate.

The applicable product page or order confirmation will provide an estimated shipping period when available. Estimated preorder and backorder dates are projections and may change because of manufacturing, packaging, freight, quality-control, fulfillment, or carrier delays.

If an order contains both an in-stock product and a preorder or backordered product, we may hold the complete order until every item is available unless we state otherwise or arrange a split shipment.

Payment for a preorder may be collected when the order is placed.

Shipping Destinations

We currently ship to eligible addresses within the United States. Available destinations and shipping services are displayed at checkout.

We do not currently offer international shipping. Orders placed for unsupported destinations may be declined or canceled and refunded.

Shipping Rates

Available shipping methods and charges are calculated and displayed at checkout before payment is submitted.

Shipping rates may depend on:

  • Delivery address.

  • Package weight and dimensions.

  • Selected carrier and service.

  • Applicable promotions or free-shipping offers.

  • Additional carrier surcharges.

Any free-shipping offer applies only under the conditions stated with that offer.

Estimated Transit Times

Estimated delivery times are displayed at checkout when available and begin after the carrier accepts the shipment.

Transit times are estimates—not guarantees. Actual delivery may be affected by:

  • Carrier volume or delays.

  • Weather.

  • Transportation disruptions.

  • Incorrect or incomplete addresses.

  • Remote delivery locations.

  • Governmental actions.

  • Other events outside our reasonable control.

Selecting an expedited shipping method speeds up carrier transit; it does not necessarily shorten order processing time.

Order Tracking

When your order ships, we will send a shipping-confirmation email containing a tracking number when tracking is available.

Tracking information may take up to 48 hours after shipment to display movement or become fully active.

If you have not received a shipping confirmation after the applicable processing period, check your spam or junk folder and then contact us at info@getproteinrx.com with your name and order number.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please review your address carefully before submitting an order. If you discover an error, contact us immediately at info@getproteinrx.com. We cannot guarantee that an address can be changed after an order has entered fulfillment.

ProteinRx is not responsible for delays or failed delivery caused by an incomplete or inaccurate address supplied by the customer. If an order is returned to us as undeliverable, refused, unclaimed, or incorrectly addressed, we may deduct original shipping, return shipping, and carrier charges from the refund where permitted by law.

Additional shipping charges may apply if you ask us to reship an order after an unsuccessful delivery caused by an address error.

P.O. Boxes and Military Addresses

Delivery to a P.O. box, APO, FPO, DPO, or other restricted address depends on the shipping carriers and services available for that destination.

Certain carriers cannot deliver to P.O. boxes. If a compatible service is unavailable, checkout may require a physical street address or we may contact you for an alternative address.

Do not enter a Work Hive, ProteinRx, or unrelated business address as your delivery address unless you are authorized to receive packages there.

Local Delivery and Pickup

ProteinRx does not currently offer customer pickup or local hand delivery unless the option is specifically presented during checkout.

Our Salt Lake City business mailing address is not a retail storefront or customer-pickup location. Please do not visit that address to place, collect, return, or exchange an order.

Delayed or Stalled Shipments

If tracking has not updated for several business days or the order has not arrived within the carrier’s estimated delivery period, contact us at info@getproteinrx.com.

Please include:

  • Your name.

  • Order number.

  • Shipping address.

  • Tracking number.

  • A description of the issue.

We may ask you to wait for a reasonable carrier-investigation period before issuing a replacement or refund. We will assist with eligible carrier claims when appropriate.

Packages Marked Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it:

  1. Confirm that the shipping address on your order is correct.

  2. Check entrances, mailrooms, parcel lockers, reception areas, and other safe delivery locations.

  3. Ask household members, neighbors, building staff, or mailroom personnel whether they accepted it.

  4. Allow one additional business day because some carriers mark packages delivered shortly before completing delivery.

  5. Contact the carrier for available delivery details.

  6. Contact us at info@getproteinrx.com if the package remains missing.

We will review missing-delivery reports individually and may request additional information or require completion of a carrier claim. A replacement or refund is not automatic when carrier tracking confirms delivery, but we will make reasonable efforts to help investigate.

Lost Shipments

Contact us if an order appears lost in transit.

A shipment may need to remain without tracking movement for a carrier-specific period before it is considered lost. Once the carrier confirms a qualifying loss—or the available evidence reasonably indicates that the shipment was lost—we may provide a replacement or refund as appropriate.

Damaged, Opened, or Incorrect Shipments

Inspect your package promptly after delivery.

If your order arrives damaged, opened, compromised, incomplete, or incorrect, contact info@getproteinrx.com as soon as possible. Include:

  • Your order number.

  • A description of the problem.

  • Photographs of the shipping carton or mailer.

  • Photographs of the product, seal, damage, shipping label, and lot information when applicable.

Keep the product and all packaging until we advise whether they are needed for evaluation, a carrier claim, or return.

Do not consume a product if you reasonably believe it may have been damaged, contaminated, tampered with, or rendered unsafe during shipment.

Returns and Refunds

Returns, replacements, and refunds are governed by our Return and Refund Policy.

Do not mail a return to ProteinRx without receiving authorization and return instructions first. Unauthorized returns may not be accepted or eligible for a refund.

Contact Us

Questions regarding shipping or delivery may be directed to:

Protein Rx LLC
774 E 2100 S #458
Salt Lake City, UT 84106
United States

Email: info@getproteinrx.com
Phone: +1 (402) 834-1630
Website: https://getproteinrx.com

The address above is a business mailing address and is not a retail store, fulfillment center, or customer-pickup location.