Terms of service

Terms of Service

Last updated: October 15, 2026

Overview

This website and online store are operated by Protein Rx LLC. Throughout these Terms of Service, “ProteinRx,” “we,” “us,” and “our” refer to Protein Rx LLC.

ProteinRx offers this website, including its information, content, features, tools, products, and services, to provide customers with an online shopping experience. We refer to the website, online store, and related offerings collectively as the “Services.”

The Services are powered by Shopify, which provides the ecommerce platform that enables us to offer products and services to you.

These Terms of Service (“Terms”) describe your rights and responsibilities when you access or use the Services. These Terms incorporate by reference any policies linked or referenced herein, including our Privacy Policy and Return and Refund Policy.

Please read these Terms carefully. They contain important information concerning your legal rights, including warranty disclaimers and limitations of liability.

By visiting, accessing, interacting with, or using the Services, or by purchasing a product from us, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not access or use the Services.

1. Eligibility, Access, and Accounts

By using the Services, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence or that you are using the Services with the authorization and supervision of a parent or legal guardian.

You may be asked to provide information such as your name, email address, billing information, payment information, and shipping address. You represent that the information you provide is accurate, current, and complete and that you have the authority to provide and use that information.

If you create an account, you are responsible for:

  • Maintaining the confidentiality of your login credentials.

  • Restricting access to your account and devices.

  • All activity occurring through your account.

  • Promptly notifying us if you suspect unauthorized access or use.

You may not sell, transfer, assign, or license your account to another person.

We reserve the right to refuse service, suspend or terminate accounts, cancel orders, or restrict access to the Services where reasonably necessary to protect ProteinRx, our customers, Shopify, or other parties; enforce these Terms; prevent fraud or misuse; or comply with applicable law.

2. Products and Product Information

We make reasonable efforts to describe and display our products accurately. However, product images, colors, proportions, packaging, and appearance may vary depending on your screen, device settings, production changes, and normal manufacturing variations.

Product packaging, ingredients, nutrition information, net weight, serving information, certifications, claims, and instructions displayed on the product you receive control over conflicting or outdated information displayed elsewhere.

Product descriptions, formulations, packaging, availability, prices, and other product information may change without notice. We may discontinue a product or limit its availability at any time.

We reserve the right to limit sales or quantities by person, household, account, payment method, geographic area, or jurisdiction where reasonably necessary. Offers are void where prohibited.

3. Food and Health Information

ProteinRx products are foods and are not intended to diagnose, treat, cure, or prevent any disease.

Information made available through the Services is provided for general educational and informational purposes. It is not medical advice and is not a substitute for advice from a physician, registered dietitian, or other qualified healthcare professional.

You are responsible for determining whether a product is appropriate for you. Consult a qualified healthcare professional before making significant dietary changes or using a product if you:

  • Have a medical condition.

  • Have known or suspected food allergies or sensitivities.

  • Are pregnant or nursing.

  • Take prescription medications.

  • Have been instructed to follow a medically supervised diet.

  • Have questions about your protein or nutrient needs.

Always review the physical product label before use. Do not use a product if its safety seal is missing, open, damaged, or compromised. Follow the preparation, storage, and use instructions provided with the product.

If you believe a product may be damaged, contaminated, spoiled, or unsafe, do not consume it. Contact us promptly at info@getproteinrx.com.

Nothing in these Terms excludes or limits any obligation or liability that cannot lawfully be excluded.

4. Orders and Acceptance

Submitting an order constitutes an offer to purchase. An order confirmation acknowledges that we received your order but does not necessarily mean that we have accepted it.

An order is accepted when we confirm acceptance, begin fulfillment, or ship the product, depending on the circumstances.

We reserve the right to refuse, limit, or cancel an order for reasons including:

  • Product unavailability.

  • Pricing or product-information errors.

  • Suspected fraud or unauthorized activity.

  • Payment problems.

  • Shipping restrictions.

  • Purchase quantities suggesting unauthorized resale.

  • Violations of these Terms.

  • Legal or regulatory restrictions.

If we cancel an order after payment has been processed, we will issue an appropriate refund.

Please review your order carefully before submitting it. We process orders promptly and may be unable to change or cancel an order after it enters fulfillment.

Unless we agree otherwise in writing, products purchased through the Services are intended for personal or household use and not for commercial resale, redistribution, or export.

5. Prices, Taxes, and Payment

Prices, discounts, promotions, and availability are subject to change without notice. The price charged will generally be the price displayed when the order is submitted, subject to correction of errors.

Unless expressly stated otherwise, displayed prices do not include applicable taxes, shipping charges, handling charges, duties, customs fees, or other governmental charges.

Prices offered through getproteinrx.com may differ from prices offered by physical retailers, marketplaces, or other third-party sellers.

You agree to provide accurate and complete billing, payment, and account information. You represent that:

  • You are authorized to use the payment method submitted.

  • The information provided is accurate and complete.

  • Charges incurred through your account will be honored.

  • You will pay all applicable charges, taxes, and fees associated with the order.

Payment processing may be provided by Shopify or other payment providers and is subject to their applicable terms and privacy practices.

6. Promotions and Discount Codes

We may offer promotions, discounts, referral programs, samples, subscriptions, or other special offers subject to separate terms.

Unless otherwise stated:

  • Promotions cannot be combined.

  • Discount codes have no cash value.

  • Promotions are limited to one per customer or household.

  • Offers may expire or be modified or withdrawn.

  • Promotional products and samples may not be eligible for return.

  • We may reject suspected abuse, duplication, manipulation, or unauthorized resale.

If promotion-specific terms conflict with these Terms, the promotion-specific terms control for that promotion.

7. Shipping and Delivery

Shipping and delivery dates are estimates and are not guaranteed. Delivery may be affected by carrier delays, weather, service interruptions, address errors, customs processing, demand, and events outside our reasonable control.

You are responsible for providing a complete and accurate delivery address. Additional costs resulting from an incorrect or incomplete address, refused shipment, or unclaimed package may be deducted from a refund where permitted by law.

Responsibility for loss or damage will transfer as provided by applicable law. Nothing in these Terms eliminates rights or remedies available to consumers for products lost or damaged before delivery.

If tracking indicates delivery but you cannot locate your package, or if an order arrives damaged, contact us promptly at info@getproteinrx.com.

Additional shipping terms may be provided in our Shipping Policy.

8. Returns, Refunds, and Cancellations

Returns, refunds, replacements, exchanges, and order cancellations are governed by our Return and Refund Policy, which is incorporated into these Terms.

Because we sell food products, opened products and products with broken safety seals generally cannot be physically returned or restocked. Legitimate damage, quality, contamination, or safety concerns will be evaluated individually as described in our Return and Refund Policy.

Nothing in our policies limits any mandatory consumer rights that apply to you.

9. Accuracy of Information

We endeavor to keep information on the Services accurate and current. However, the Services may occasionally contain typographical errors, omissions, outdated material, or inaccuracies relating to:

  • Product descriptions.

  • Ingredients or nutrition information.

  • Pricing.

  • Promotions.

  • Shipping charges.

  • Delivery estimates.

  • Availability.

  • Images or packaging.

  • Other content.

We may correct errors, update information, or cancel affected orders at any time, including after an order is submitted, subject to applicable law.

Information of historical interest may remain available for reference and may not be current. A date displayed on a page does not necessarily mean that every item of information on that page was updated on that date.

10. Intellectual Property

The Services and their content—including trademarks, logos, trade dress, product names, slogans, text, graphics, photographs, videos, audio, page designs, software, and the selection and arrangement of content—are owned by or licensed to ProteinRx and are protected by applicable intellectual-property laws.

Subject to these Terms, we grant you a limited, revocable, nonexclusive, nontransferable right to access and use the Services for personal, lawful, and noncommercial purposes.

Without our prior written permission, you may not:

  • Copy, reproduce, republish, distribute, display, or transmit substantial portions of the Services.

  • Modify or create derivative works from our content.

  • Use ProteinRx content, branding, packaging, or trademarks for commercial purposes.

  • Remove copyright, trademark, or proprietary notices.

  • Suggest that ProteinRx endorses another product, company, or service.

  • Use our content to train, develop, or improve a commercial artificial-intelligence system or dataset.

  • Frame, mirror, scrape, or systematically extract content from the Services.

“ProteinRx,” the ProteinRx logo, our product names, designs, slogans, and related branding are trademarks or trade dress of Protein Rx LLC or its licensors. No license to use them is granted except as expressly stated in these Terms.

Shopify’s names, logos, products, and services are the property of Shopify. Other names and marks appearing through the Services belong to their respective owners.

All rights not expressly granted are reserved.

11. Reviews, Feedback, and User Content

If you submit a review, photograph, comment, suggestion, testimonial, idea, or other content (“User Content”), you grant ProteinRx a nonexclusive, worldwide, perpetual, irrevocable, sublicensable, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, display, and otherwise use that User Content in connection with our business, products, Services, and marketing, in any media, subject to applicable law and our Privacy Policy.

You represent that:

  • You own or control the necessary rights to the User Content.

  • The User Content is accurate and reflects your honest experience.

  • You have disclosed any payment, free product, discount, or other incentive associated with it.

  • The User Content does not infringe another person’s rights.

  • The User Content is not unlawful, threatening, abusive, defamatory, deceptive, obscene, or malicious.

  • The User Content does not contain malware, unauthorized advertising, or confidential information.

We may monitor, edit, decline to publish, or remove User Content, but we are not obligated to do so. We are not required to keep submissions confidential, compensate you, or respond.

We may use an excerpt, correct an obvious typographical error, or format User Content for display, but we will not intentionally alter the substance of a customer’s experience.

12. Optional Tools and Third-Party Services

The Services may give you access to tools, applications, payment methods, social-media features, or services provided by third parties.

We do not necessarily control or monitor third-party tools. They may be provided “as is” and “as available,” subject to the third party’s terms and privacy policies.

Your use of third-party services is at your discretion and risk. Review the applicable provider’s terms and policies before using those services.

We may add, modify, or remove tools and features. New features made available through the Services are subject to these Terms unless separate terms apply.

13. Third-Party Links

The Services may contain links to third-party websites or platforms.

We do not control and are not responsible for the accuracy, content, security, availability, products, services, or privacy practices of third-party websites. Accessing a third-party website is at your own risk.

A link does not necessarily constitute endorsement. Questions or disputes relating to a third-party product or service should be directed to that third party.

14. Relationship With Shopify

ProteinRx is powered by Shopify, which enables us to provide the Services.

Sales and purchases made through our store are transactions directly between you and Protein Rx LLC. Shopify is not the seller of ProteinRx products and is not responsible for the products, fulfillment, customer service, or other aspects of transactions between you and ProteinRx.

To the extent permitted by applicable law, you release Shopify and its affiliates from claims arising solely from your purchases and transactions with ProteinRx.

Nothing in this section limits responsibility that Shopify may independently have under applicable law or under an agreement directly between you and Shopify.

15. Privacy

Our collection and use of personal information are governed by our Privacy Policy.

Because Shopify hosts the Services, Shopify also collects and processes certain information about your access to and use of the Services. Information may be transmitted to Shopify and other service providers located in countries other than your country of residence.

For additional information about Shopify’s practices, review the Shopify Consumer Privacy Policy.

16. Prohibited Uses

You may use the Services only for lawful purposes. You may not use the Services, directly or indirectly:

  • For an illegal, fraudulent, malicious, or unauthorized purpose.

  • To violate applicable laws, regulations, or third-party rights.

  • To infringe intellectual-property, privacy, publicity, or other proprietary rights.

  • To harass, threaten, abuse, impersonate, defame, or harm another person.

  • To submit false, deceptive, or misleading information.

  • To transmit malware, viruses, harmful code, or disruptive material.

  • To send spam, phishing messages, chain letters, or unauthorized solicitations.

  • To obtain or attempt to obtain unauthorized access to an account, system, network, or data.

  • To collect, track, or disclose another person’s personal information without authorization.

  • To interfere with the security, functionality, operation, or enjoyment of the Services.

  • To bypass access controls, rate limits, robot exclusions, CAPTCHAs, or security measures.

  • To reproduce, scrape, extract, sell, resell, or commercially exploit the Services or their content without permission.

  • To place orders through fraudulent, deceptive, or unauthorized means.

  • To engage in unauthorized resale or diversion of our products.

We may suspend or terminate access if we reasonably believe you have violated these Terms.

17. Automated Systems and Agents

You may not use a bot, autonomous or semi-autonomous agent, scraper, crawler, data-extraction tool, or similar automated system to access or interact with the Services in violation of these Terms or our technical restrictions.

An automated system permitted to access the Services must:

  • Identify itself accurately.

  • Comply with applicable laws and published technical instructions.

  • Respect rate limits, access controls, and robot-exclusion measures.

  • Not conceal its automated nature.

  • Not circumvent CAPTCHAs or other protective measures.

  • Stop accessing the Services if we request that it do so.

We may limit or block automated access at any time.

18. Termination

These Terms remain effective until terminated by you or us.

You may stop using the Services at any time. We may suspend or terminate your account or access if we reasonably determine that you violated these Terms, misused the Services, engaged in fraud, created risk or potential legal exposure, or where termination is necessary to comply with law.

Termination does not affect rights, obligations, liabilities, or amounts arising before termination.

Provisions that by their nature should survive termination—including those concerning intellectual property, User Content, disclaimers, liability, indemnification, governing law, and amounts owed—will survive.

19. Disclaimer of Warranties

Information made available through the Services is provided for general informational purposes. We do not warrant that all information will always be accurate, complete, current, or suitable for every purpose.

TO THE FULLEST EXTENT PERMITTED BY LAW, AND EXCEPT FOR WARRANTIES EXPRESSLY PROVIDED BY US OR REQUIRED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, DURABILITY, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS. IN THOSE JURISDICTIONS, THESE DISCLAIMERS APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Nothing in these Terms limits warranties or consumer rights that cannot legally be waived.

20. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, PROTEIN RX LLC AND ITS OFFICERS, MEMBERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, OR REPLACEMENT COSTS, ARISING FROM OR RELATING TO THE SERVICES OR PRODUCTS, EVEN IF ADVISED THAT SUCH DAMAGES MAY OCCUR.

TO THE FULLEST EXTENT PERMITTED BY LAW, PROTEIN RX LLC’S AGGREGATE LIABILITY ARISING FROM OR RELATING TO A PARTICULAR PURCHASE WILL NOT EXCEED THE AMOUNT YOU PAID TO PROTEINRX FOR THAT PURCHASE.

THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT LEGALLY BE LIMITED OR EXCLUDED, INCLUDING LIABILITY WHERE EXCLUSION IS PROHIBITED BY APPLICABLE CONSUMER-PROTECTION LAW.

Some jurisdictions do not allow certain exclusions or limitations. In those jurisdictions, our liability is limited only to the maximum extent permitted by law.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Protein Rx LLC and its officers, members, employees, affiliates, agents, contractors, licensors, and service providers from third-party claims, liabilities, damages, judgments, and reasonable legal expenses arising from:

  • Your material breach of these Terms.

  • Your unlawful misuse of the Services.

  • Your infringement or violation of another party’s rights.

  • User Content submitted by you.

This obligation does not apply to the extent a claim resulted from ProteinRx’s own unlawful conduct, negligence, or breach of these Terms.

We may assume control of the defense of an indemnified claim. You agree to provide reasonable cooperation. We will not settle a claim in a manner that imposes a nonmonetary obligation on you without your consent, which will not be unreasonably withheld.

22. Severability

If any provision of these Terms is found unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent permitted and the unenforceable portion will be severed.

The remaining provisions will continue in effect.

23. Waiver and Entire Agreement

Our failure to enforce a provision of these Terms is not a waiver of that provision or any other right.

These Terms, together with policies and additional terms incorporated by reference, constitute the entire agreement between you and ProteinRx regarding the Services and supersede prior or contemporaneous communications concerning the Services.

Any ambiguity will be interpreted fairly and not automatically against either party solely because that party drafted the language.

24. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may assign or transfer these Terms in connection with a merger, acquisition, financing, reorganization, sale of assets, change of control, or operation of law, subject to applicable law.

25. Governing Law and Venue

These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law principles.

Subject to mandatory consumer rights and any law requiring otherwise, disputes arising from these Terms or the Services will be brought in the state or federal courts with jurisdiction over Salt Lake County, Utah. You and ProteinRx consent to the jurisdiction and venue of those courts.

Nothing in this section prevents either party from bringing an eligible matter in small-claims court or exercising rights that cannot lawfully be waived.

26. Changes to These Terms

We may revise these Terms periodically to reflect changes to our Services, practices, legal obligations, or business operations.

The current version will be posted on this page with an updated “Last updated” date. When required by law, we will provide additional notice of material changes.

Your continued use of the Services after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

27. Contact Information

Questions concerning these Terms should be directed to:

Protein Rx LLC
774 E 2100 S #458
Salt Lake City, UT 84106
United States

Email: info@getproteinrx.com
Phone: +1 (402) 834-1630
Website: https://getproteinrx.com

Utah entity number: 13597901-0160